All Orders placed on the online shop are purchases made in Sai Joyeria. Our telephone hours is 12:00hr. to 20:00hr. Monday to Friday.
The making a purchase to www.saijoyeria.com (e-shop) implies acceptance by the customer of these conditions.
Quality of products
Sai Joyeria offers its customers products and services of the highest quality. Also, the user is informed and is aware that the size of the photos contained in the e-shop does not correspond to the actual size of the products offered Sai Joyeria.
The products and services are paid, in advance, by credit card, PayPal payment or wiretransfer. To make a payment by credit card or debit card, you must use a card which has been activated the secure payment systems “MasterCard SecureCode” or “Verified by VISA”, accordingly.
If you have questions about how activate the secure payment system of your card, contact your bank.
If you are experiencing problems to formalize a card payment and wish to modify the payment of your order, please, please contact our customer service via e-mail to the address email@example.com.
You can make a deposit or bank transfer from your own bank to the account that our company has opened in the next bank:
Titular: PRASHANTI S.L.
IBAN: ES85 0081 7463 1100 0101 8811
It is essential to indicate the number of your order when you make the transfer, in order to identify your payment.
Method of Delivery and Delivery
Except that during the purchase process online otherwise expressly provided, the method of delivery to the user of the product or service purchased by Sai Joyeria, will be perfomed according to the following steps:
In any case, the user may also contact Sai Joyeria to check the status of your order and shipping at the following email address firstname.lastname@example.org and
telephone number 952 81 85 69
www.saijoyeria.com not send the product until the Department of Administration has verified that payment has been made.
www.saijoyeria.com manages the delivery of the product with a foreign company (NACEX, Seur, UPS) so can not specify the exact time of delivery.
Delivery shall be deemed made at the time the carrier has placed the products available to the client and the client has signed the document on receipt of delivery.
Sai Joyeria will apply a charge for shipping depending on the selected delivery zone.
In the case that the customer is not interested in the checkout with the shipping indicated, we will returned the amount paid and canceled the order. www.saijoyeria.com will be exempt any commitment or obligation to the client.
TRANSPORT COMPANY: NACEX AND FREE SHIPPING FOR PURCHASES OVER 99€. FOR THE OTHER PURCHASES, 4€ OF SHIPPING.
TRANSPORT COMPANY NACEX. SHIPPING COST 25€ AND MANAGEMENT OF CUSTOMS IS WITH THE CUSTOMER.
TRANSPORT COMPANY: UPS OR FEDEX- 20€ EUROPE / 80€ NON EUROPEAN COUNTRIES.MANAGEMENT OF CUSTOMS IS WITH THE CUSTOMER.PLEASE GET INFORMATION FROM YOUR RESPECTIVE COUNTRIES FOR ONLINE PURCHASES.
All our customers have the possibility to collect your order in our shop for free .Calle Ribera, Casa P.Local 9, Puerto Banús (Marbella). Always check before ordering.
WarrantyAll products will be accompanied by an invoice or sales receipt from the physical store as well as the sealed guarantee.
Sai Joyeria offers the manufacturer's direct guarantee, which in no case is less than two (2) years, as established by Law 23/2003 of Guarantee on the Sale of Consumer Goods.
In case of defective product, the repair, replacement or reduction of the price thereof will be carried out. These steps would be free for the buyer. The buyer must inform a saijoyeria.com of the lack of conformity within two months of having knowledge of it.
Products manipulated, hit or damaged due to improper use are expressly excluded from the manufacturer's warranty.
Break of stock
On our e-shop we have for sale only items in stock, either in our own warehouse or some entity , manufacturer or wholesaler that allow us to serve the product at the time described as delivery. However, the timing of the web with the warehouse is not snapshot. Moreover, in the period of time between a client registers an order on the e-shop until we received and process the payment receipt any product could depleted.
Where it is not possible to serve a product due to lack of stock, www.saijoyeria.com will contact the customer to communicate, cancel the order and return the money immediately by the same means by which it was transferred.
ReturnsIt is possible to make them, as long as the part of the change issue does not present anomalies and it has not been more than 14 days since the reception of the product. It is also mandatory to present the purchase invoice, as well as all certificates, boxes, bags and other items that will accompany the part to be returned.
If you decide to make a return, we will take care of collecting the merchandise, however the customer will be responsible for transportation costs. If the packaging does not match the original, it could suffer a depreciation.
When we have in our possession the returned part, we will check the status of it and if this is the same as it was at the time of the sale, we will immediately proceed to the full payment of the order, by the same means of payment for which the sale.
You can make the return from the detail of the order in the section "my account" or communicating by phone, email or send us the next form.